THE CHINESE MEDICINE HOSPITAL OF HONG KONG
The Chinese Medicine Hospital of Hong Kong (CMHHK) is a flagship Chinese medicine (CM) institution leading the development of CM in Hong Kong. Controlled by the Health Bureau and operated under a public-private partnership model, CMHHK was financed by the HKSAR Government, which selected Hong Kong Baptist University as the contractor through tendering procedures in 2021. HKBU incorporated the HKBU Chinese Medicine Hospital Company Limited as the operator to manage, operate and maintain the hospital.
Since commencing phased services in December 2025, CMHHK offers comprehensive CM care ranging from primary, secondary to tertiary services, and promotes advanced and specialised CM treatments. As a pioneer in integrated Chinese-western medicine (ICWM), CMHHK addresses diverse patient needs through inpatient, day-patient, outpatient and community-based services. With 65% of services government-subsidised and the remainder market-oriented, the hospital ensures accessible healthcare while meeting the diverse needs of the community.
With a strong commitment to education, training, innovation and research—including collaboration with local and overseas universities to advance evidence-based clinical studies and develop CM theories and clinical applications—CMHHK is now looking for the following talent to join our team.
Patient Relations Executive (26101)
Responsibilities:
- Maintain a welcoming and professional presence in patient-facing areas;
- Act as the primary point of contact for patients and families, addressing inquiries, concerns, and complaints with empathy and professionalism;
- Advocate for patients’ needs, ensuring their voices are heard and their rights are upheld;
- Provide information about hospital services, policies, and patient rights to enhance understanding;
- Investigate and resolve patient complaints or grievances, coordinating with relevant departments to address issues promptly;
- Document complaints and resolutions in accordance with hospital policies and regulatory requirements;
- Follow up with patients and families to ensure satisfaction with outcomes;
- Collect and analyse patient feedback through surveys, interviews, or focus groups to identify areas for improvement; and
- Perform any other duties as assigned by the supervisor.
Requirements:
- A diploma or associate degree in any discipline is preferred;
- Minimum 3 year’s relevant experience, prior work experience in hospital industry is preferable;
- Strong proficiency in Microsoft Office Applications;
- Ability to handle sensitive and confidential information with discretion;
- Willing to learn, positive service attitude and result-oriented;
- Good communication and interpersonal skills and be a good team player;
- Strong sense of discipline, good time management, detail-minded;
- Can work under pressure, be highly efficient, independent and self-motivated; and
- Shift duty is required.
Work location: The Chinese Medicine Hospital of Hong Kong in Tseung Kwan O.
Salary will be commensurate with qualifications and experience.
Interested parties please send your full resume with current salary and expected salary to recruitment@cmhhk.org.hk
Personal data provided in application will be treated as strictly confidential and used for recruitment purpose.
Review of application is ongoing until the position is filled.
